
Originally Posted by
TylerEMT
Last night I was behind the front desk where I work security. A guest came running into the lobby and yelled "Call 911 my sister was assaulted!" I asked him what room he was in and he barley answered me as he ran out the door (back to his room I presume). I called 911 and it went like this.
Dispatcher: Flagstaff 911 where is your emergency located?
Me: The super 8 on Kasper ave room 214.
Dispatcher: And what is the nature of your emergency?
Me: I had a guest come down to the lobby here and tell me his sister was assaulted.
Dispatcher: Is there any alcohol or weapons involved?
Me: I'm not sure.
Dispatcher: Whats the name of the person who rented the room?
Me: I tell her the name.
Dispatcher: What does the suspect look like?
Me: I'm not sure.
Dispatcher: Where is the suspect now?
Me: I don't know, the guy just ran into the lobby and left.
Dispatcher:Are there any injuries?
Me: I don't know.
Dispatcher: Well if you don't know these things why are you the one calling 911?
Me: The guy just asked me if I'd call for him.
Dispatcher: Next time have that person just call, there's no reason for us to be on the phone right now. I'll send an officer. Click!
I was really surprised the lady was so rude to me. Oh well...
On the flip side, take a look at how you sound from the 911 call taker's point of view. 'Umm, someone told me there is an emergency but I have no idea what it is or what is going on.'
From a learning point of view, I hope you look at the transcription you provided. What you were asked were all legitimate questions. What is going on, do you need fire or police or both, did a crime occur, what kind, any weapons, how many bad guys, are they still there, how did they leave, how many victims, where are they, etc etc etc.
"my sister was assaulted" can mean so many different things. Verbally abused, pushed, slapped, groped, attempt kidnapped, punched/kicked, attacked but not struck, robbed, raped, stabbed, shot, etc...
If you have ever taken 911 calls for 8-10 hours a shift, you would better understand the probable frustration the call taker had with you. Doesn't excuse "rudeness" but, if I were still taking 911 calls, I would have been pretty frustrated with you too.
IIRC, Super 8 is a motel - IME, most motels are sh1tbag/dirtbag magnets and All Sorts of shady stuff happens there. If I am sending my partners to a place where criminals like to stay or criminal activity occurs, often involving firearms, you can bet I'm gonna want as much information I can get before I send them in.
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