What are the main requirement to be a dispatcher at your PD.
-Age? how difficult is it to learn? do you have to have Experience?
Do you work in a small department or a big department?
What are the main requirement to be a dispatcher at your PD.
-Age? how difficult is it to learn? do you have to have Experience?
Do you work in a small department or a big department?
At CAPCOM (Capital Communications) who dispatches for my area, you must at least 18y.o. a HS Graduate, free of any Felony convictions and able to get the appropriate credentials (such as NCIC III, WASIS/WACIC use).
I have a 19 y.o. friend who just became a call-taker there. You must start as a call taker before you can dispatch. She said it is very difficult and at times has made her want to quit. CAPCOM dispatches for 7 Law enforcement agencies including the capitol city's police and the county sheriff. They also dispatch for 10+ Fire departments I believe.
It helps to have some sort of experience such as customer service, law enforcement, fire services, medical services, use of multi-line phone line, able to work under hostile or high stress situations, lots of computer experience typically preferred.
Hope that helps.
Officer Tina Griswold, EOW 11-29-2009
Rest in peace.
BIG says, find some direction in life and actually decide what it is you really want to do. Not to say you can't change your mind, but by the pattern of your questions, you're all over the place. The members could be a little more helpful and more of a resource to you, if you knew what you really wanted.
Originally Posted by PearlEclipse
BIG SEXY says - "When life hands you lemons, take those same lemons & smash them into lifes' ugly *** mugg!! That'll learn'em to give you lemons."
I got interviewed at 19, hired at 20 and I am now 22. It was very, very difficult at that age. I guess the recruiters skipped over my high school graduation date (and didn't pay attention during the background) because they thought I was around 23-24, and were floored when I said I was 20. I don't work in a large comm centre, I work in a police department. I am "the baby" of the department (except one officer who is about 10 months older than me).
Everyone else in our radio staff is 27-62 (!) - most are either 27-30 or 40-45.
My only previous experience was volunteering in social services and fast food. Most others in our radio room have university degrees, college dispatch programs, or are former officers. However I am also Canadian and as far as I can see, we are paid a lot differently than our American counterparts.
My agency requires and applicant to be 21 by their first day of employment. They have to pass a written test, drug test, oral interview and extensive background investigation.
If the agency has a good training program, then yes, it will be hard.
As a trainer I can say experience either helps alot, or hinders alot. It depends on the person.
In the Bay Area dispatching jobs are very competitive, similar to being hired as a police officer. Most agencies require you to take an entrance exam given by POST. The exam is not offered as often as the entry level peace officer exam and only those who rank in the top 10% are usually offered jobs. When I took the dispatching test there were 500 people who showed up, when I took the police officer test only 20 showed up. You can't really study for the exam, it's more of an aptitude test. I scored very high and I think my prior experience using a two way radio and taking calls helped a lot.
There is a dispatcher academy that I believe they are required to take (every agency I know of requires it). It's about 3 weeks long. Some people put themself through this course prior to applying.
I have friends who became dispatchers at 19, but they had been explorers and had some experience and familiarity with those departments.
-james
RIP Officers Shelton and Clark, 3/31/07
"What we have done for ourselves alone dies with us. What we have done for others and the world remains and is immortal."
I'm pretty sure just about every agency around here requires:
18+ years old
HS Diploma or GED
No Felonies
Psych/ Medical Eval, Drug screen
POST Background
In my quick research I've found that most places are only hiring experienced dispatchers. If they are hiring dispatchers at all...
If your in the Sf bay area and want to be a dispatcher, look into taking the dispatching test when ever it comes up. I took the test through the Peninsula cities 911 dispatch testing consortium (I think that is what they called it). After taking the test I was given offers to interview with 5 different agencies. None of them were advertising that they were hiring entry level, but if you score well on the test they will contact you.
Some years ago at one of the annual Police-Celebrity Golf Tournaments
at Rancho Park I picked up some information concerning this job.
I wish now I had thought more and applied :(
'I say, 'Innocence has its virtues!''
I work for a medium size dept in TN, we dispatch for Police and Fire inside the city. 18 is min age, clean backround, and references. Obviously a high-school degree is required at a minimum, college preferred. Certification is not required, but obviously a plus if the dept doesn't have to spend the money to send you to classes. All our communication personel are non-sworn civilian employees. I think that's about it.![]()
911 Fire/EMS Dispatch
Volunteer Fire/Rescue
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DAN: If guns cause crime, then pencils cause misspelled words, matches cause fires and spoons make Rosie O'donnell fat.
I'm not sure, but I think that my PDs requirement is 18. I don't know anyone's exact age in there, but a couple seem under 20. Even if it used to be older, they're been understaffed and might hire a qualified 5 year old at this point.
"Get down or I'll put you down!!!"
Command of the English language - get certified in another language, and you get extra
Minimum 18 years old
No felony convictions
(misdemeanors may be disqualifying depending on number and recency)
Pass work simulation performance test - Criticall modules
Pass background investigation, medical, and truth verification examination
Must work rotating shifts, weekends, holidays
We have a one year training program, and you have to master phones and radios in that time frame, and complete POST academy within the first 24 months. You will also be on probation for 2 years. One year during your training, and 1 year following your sign-off date.