
Originally Posted by
retdetsgt
And credit card companies don't get much sympathy from me. 28% is usury, pure and simple. Credit card companies came up with the strategy of giving out credit cards to everyone and their dog and making up their losses by charging outrageous amounts of interest to those who are trying to pay their bills.
Not that many years ago, the maximum interest you ever saw on a credit card balance was about 18%. Credit card companies actually had to make sure they only gave out credit to people who were likely to pay. Now they don't have to engage in good business practices because they can put it to the poor guy who's trying to make his bills. I never understood the philosophy of making it harder for a person struggling by raising their interest rate.:confused:
What's going to happen with all this credit crisis is that Congress is liable to pass some regulatory laws limiting the interest rate ceiling and the credit card companies will be screaming foul. I really don't care, their business practices created the problem.
I agree 28% is a bad rate to charge, and you'll never see me using a card with an interest that high, but then I would not apply for credit if I could not sustain it. And I certainly wouldn't keep using the card if I couldn't pay it off, and that's where a lot of these people get to me. They fall behind on payments, we raise their interest, they fall behind again and they're still putting charges on the card. I've talked to people complaining they don't want to pay 28% interest and they just put a charge on there the day before calling me to complain about the interest rate they've had for months. If you don't agree with the rate, that's fine, don't agree with the terms of the card, also fine, but every time you make a purchase on a credit card you are stating that you do agree to those terms.
As far as good business practices, actually the high rates that a lot of people are paying are a result of laws they've put into place. It used to be that people could pay a $15 minimum a month and they were never making a dent in their balance because it wasn't even covering their interest. So now, your monthly minimum payment has to be made up of any new interest accrued and any fees applied. It sucks on a level because it leaves some people unable to make that kind of payment, even if it's just the late fee that's raised the minimum for that one month, on the other hand, it's exactly what people were asking for when they thought credit cards were being unfair by only requiring people to pay a portion of their interest each month.
Don't get me wrong, there are some people I have sympathy for. Like I said, especially in a medical or marital situation that drags on for a time, the fees and interest pile up, and I don't like the stress that causes on people. But that's also why we have hardship programs for people who have fallen behind, and where it used to be you had to be severely delinquent to get them, now even being a month (or not even necessarily past due if we put through an exception due to your situation) you can get a lower payment and interest rate--the only thing required is that you be able to sustain the payments we work out for the duration you're needing and that we close the card.
I can't speak for all credit card companies, and some of them very well may be just out for themselves, but the one I work for is, at least, concerned with the interest of the cardmember not just the interest we can get back. Believe it or not, they don't want people to be behind. They want people to be able to maintain their payments and use credit responsibly, and they do actually make an effort to help people. I have not seen anyone put to 28% who just missed a payment or two (and even those who got raised to less than that I've seen them get put back down through customer service once the account was brought current), and several people call in because of letters they've sent out educating on the effects to your credit score of late payments and asking them to call in to work out a solution. I deal with a fair bit of people all day who are inconsiderate, rude, and generally don't get my sympathy, but I also work with a lot of people who thank me for calling, or call us thanking us for reaching out to them.
We must all fear evil men. But there is another kind of evil which we must fear most, and that is the indifference of good men.
-Monsignor, Boondock Saints