Sam's Club Did Not Charge for Merchandise

[qvp]

My question involves a consumer law issue in the State of: North Carolina.

I ordered a few items online at Sam's Club and went to the store to pick them up. The policy was to pay online orders at the store. When I went to the store to pick up the online order, they did not charge me for some items. It was the cashier's fault, not mine. The cashier gave me 2 receipts. One receipt was from the cash register that was for the paid items and the other receipt included both the paid and unpaid items (it was one of those printed internet receipts). I got a call the other day from the manager stating their mistake and wanting me to return to the store to pay for the unpaid products.
i wasn't paying attention to the cost at the time, so didn't notice until the store manager gave me a call. upon hearing the situation, I was all willing to pay for the unscanned items.

When I spoke to the manager to arrage a time for payment, he told me he had filed a police report already. Is that right? Can he do that before even contacting me and letting me know what is going on?

I am currently infuriated because the store manager got a police report before contacting me and letting me know what is going on. The fault was the cashier's not mine.

How can I refute the police report and can I file charges or take them to court for wrongful filing of the police report?

When I went back to the store to sort things out, the manager wasn't working that day, so I just went ahead and paid for the unpaid items.

All I want is for them to withdraw the police report. What can I do? I don't want this mistake on their part to come back and bite me in the butt years later. any suggestions?

thanks for your time.

sorry if this is not the correct place to post this. i just don't know where else to ask this. thanks

[Jay7376]

Relax. If you returned to the store and paid for the items, then it is resolved.

Don't worry about the police report. It is not that big of a deal.

[qvp]

If I request the manager to withdraw the police report he made, would the police department be able to do so? Even though it is resolved, I'm thinking it'll come up in my background check for future jobs. thanks for your help.

[Samuel]

This is not a what if/hypothetical type of question/situation. You were told that a police report was filed. Presumably, you know which agency/department took the report. Try calling THAT agency/department and ask to speak with whomever is handling the investigation of your case/report - or better yet, go in person...

[Jay7376]

If I request the manager to withdraw the police report he made, would the police department be able to do so?

nope

[phantasm]

Once a report is filed, it can't just be "deleted." It can be closed out though for a number of reasons. I would probably try to contact the manager, but hold onto those receipts.

What happened I would say was a civil matter due to cashier error, and you paid for the items that you didn't pay for you, which you were unaware of until you were notified by the store.

[SnapShawt]

The case would be closed out as the items were paid for and the situation cleared up, and it will be closed indicating that - going on what you've told us.

They're not going to tear up the report, throw it away, or otherwise destroy it. It will be filed and find its way into a box at some point in a repository of stored reports and will eventually be read 1,000,000 years from now and considered a relic. It will be recovered and placed into a museum on the planet Theribod (just made that up, the keys clicked that way, who knows), and your name will be forever immortalized in the universe.

Seriously, it's no big deal. A police report is not something that creates a criminal record or anything like that. A conviction creates that. Relaaaaaaaaaaaax.

[Creeker]

I'm betting that the report was generated to Cover someones Keister at some future juncture.

Did I spell "Keister" right? Its not in my spell check...

;)

[SnapShawt]

Exactly, and most of us write CYA reports all the time. Our litigation crazy country mandates it.

[Johninaustin]

Relax. Just call the local agency. I'll bet you there is a 50% chance there IS no report and the manager was blowing smoke. ;)

[CTDL92]

Relax. Just call the local agency. I'll bet you there is a 50% chance there IS no report and the manager was blowing smoke. ;)

Exactly, my guess is there is no report and that was his way of putting the fear of arrest into you to get you to come back and pay.

[vengeance05]

It is common for stores where I work to contact us for a police report in situations similar to the one you posted about. They do so to have a report on file, that way if you choose not to pay for the merchandise the incident is already documented and they can pursue charges. If the customer pays, the report is closed. We keep it as an informational report, the customer is not labeled as a "suspect" or anything that would negatively affect them in a background investigation.

Long story short, as long as you paid then don't worry about it.

[mcsap]

This is not a what if/hypothetical type of question/situation. You were told that a police report was filed. Presumably, you know which agency/department took the report. Try calling THAT agency/department and ask to speak with whomever is handling the investigation of your case/report - or better yet, go in person...

Take the initiative to call them. Then you will know for sure what happened. Under this scenario , if there was a report filed and I determined that the merchandise was eventually paid for and that no crime occurred , the report woiuld be closed as unfounded. Meaning no crime occurred in the first place.

[Group9]

Make sure it's straightened out and keep good records of what happened in case it comes up later (because I can promise you Sam's records will probably be a mess if they can be found at all in a few years, especially if everyone involved has moved on to other employment). A lot of these businesses have no idea how much damage they can cause to someone looking for future LEO employment by these CYA type reports.

Fixing it now, and having a detailed record of it being fixed, will be peace of mind, and may be the difference in getting an LEO job or not, later.